Today it's better to stay home
Following the advance of COVID-19 and the quarantine and mandatory preventive isolation measures ordered by the authorities, we announces the suspension of all flights until 30th April 2020 with the aim of contributing to safeguarding the health of the population. We considers it a fundamental time to make responsible and socially conscious decisions in an effort to slow down the spread of the virus.
Operations will resume on 1st May 2020. However, our operations and sales schedule could change subject to governmental decisions regarding the situation. We will maintain active sales for flights with dates after 30th April.
The suspension of flights applies to domestic and international operations as a result of the national restrictions on cabotage and border closures for international flights.
We maintains our commitment to the connectivity of the country and the region and are committed to having an active and responsible role in the actions that collaborate in the cessation of the spread of COVID-19.
Returns and exchanges policy
Those passengers who have tickets to fly during the suspension dates will receive a voucher for the value of the paid ticket. It will be sent in the next 15 days and will be valid for one year to reschedule the flight from 30th April 2020.
Due to the flow of inquiries that our Service channels have received, it is important to clarify that all passengers who have their flight scheduled for April 2020 will be given priority.
We take care of each other!